At present we pack all your orders personally and ship all over the UK. To optimize shipping times and improve efficiency, ALL customer service is handled by ourselves, sometimes small is definitely best.
What shipping-options are available?
FREE Standard Shipping for all UK Orders!
Most UK orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency.
Your product will arrive within 5 to 10 Business Days.
What should I do if you don’t receive my products? Just email us on Shipping@simplypetsonline.net
RETURNS POLICY
All returns are handled by ourselves to ensure great customer service.
We offer a 100% Satisfaction guarantee or your money back.
Please contact us for return requests.
Return Policy does not apply to products purchased with a discount code
All our products are the best they can be, for a very important customer your PET. All our products will work as described. They all come with the most important factor you cannot buy our own reputation as honest, ethical veterinarians.
All the items have a lifetime satisfaction guarantee and no hassle return policy.
PetStoreo (Simply Pets Online) was started by myself Paul and partner Sarah, we are both vets with over 35 years’ experience of small animal and equine practice (with some cows and sheep thrown in) between us. Five years ago we set up two unique veterinary practices Simply Cats and Simply Horses. Treating Cats and Horses only on top of a small animal only practice we owned.
Combining a website with a blog and using our existing practice we have set up a small, unique spot on the web “PetStoreo” offering a collection of premium but value for money pet health products and accessories.
All of the items we have personally endorsed and used either individually or / and in our clinics.
For many years we have been asked by clients and friends for our honest opinion based on extensive experience as to the value and usefulness of various pet products. Both in the pet health field eg dog nail clippers and the general pet add-ons area such as pet accessories, toys etc. As so many products we saw were in our opinion just not good enough, either poor quality or and they just did not work as described!
So we finally decided to produce a range of our own design developed through the lens of many years working with all sizes of pets, with all sorts of issue owned by an equally diverse range of owners. All the items we produce come with our own reputation and passion for pets and their health and well-being, as an integral part of the product.
They do work, they are well made and we test every one ourselves and on our wide range of clients before they are ever released to be sold online. Our reputation is too important to do it any other way. Every item we sell comes with full instructions and in many cases unique video footage to cover most situations that we have experienced when using the products over the years to try and guide you.
With over 35 years doing this we have made most of the mistakes and seen or heard of most of the things that can go wrong. So hopefully we can stop you making the same errors and play a part in keeping your pets healthy, well and able to live a long and happy life.
Fundamental to our way of thinking is that every pet lives a life to its full potential.
Paul and Sarah MRCVS
Dr P Proctor BVSc (Hons) MRCVS & Dr S Middleton BVSc MRCVS GPCert (FelP)
Co-founders: PetStoreo (Simply Pets Online Ltd)
“Every pet has a story let us be part of yours…”
2 vets 1 mission, Happy Healthy Pets
- CLEAN YOUR PET’S TEETH LIKE A PROFESSIONAL - Recommended and used by experienced veterinarians, our enzymatic dog toothpaste provides optimal dental hygiene for your cat or dog. The large 100g tube will last for months. - PREVE... Read More
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